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Personal Data Protection

Introduction

At TANMAYA®, we work with touch, presence and deep human trust.We approach your personal data with the same sensitivity and respect.

We understand that sharing information about yourself is an act of trust.Just as in the treatment room, we honour boundaries, safety and a human approach whenhandling your data.

This document explains, clearly and gently:

  • what data we process
  • why we need it
  • who has access to it
  • and how you can exercise your rights

Whether you are a website visitor, client, gift-voucher holder or newsletter subscriber — yourdata is treated with the utmost care.

1. Data Controller

TANMAYA®:
Tantra masáže Praha s.r.o.
Grafická 1216/25, Prague 5
Company ID: 24688142
E-mail: management@tanmaya.cz

Registered with the Municipal Court in Prague, Section C, File 166187.

2. Personal Data We Process

Bookings and Services

  • name and surname
  • e-mail
  • phone number
  • booked date and service type
  • preferences and notes
  • communication related to the booking

Gift vouchers (Shoptet)

  • name and surname
  • e-mail
  • phone
  • billing information
  • delivery address
  • purchase details

Newsletter

  • e-mail
  • optionally name

Communication

  • e-mail messages
  • phone/text communication
  • internal notes

Technical Data

  • IP address
  • cookies (based on consent)
  • anonymous GA4 data

We do not process sensitive data (health, sexuality, etc.).

3. Why We Process Your Data

A) Bookings & CRM client care

To provide a personalised, continuous and safe experience.

Legal basis: contract performance + legitimate interest.

B) Gift voucher purchases

To process your order and comply with accounting obligations.

Legal basis: contract performance + legal obligation.

C) Communication and support

To answer questions and handle booking updates.

Legal basis: legitimate interest.

D) Newsletter

Only with your consent. You can unsubscribe anytime.

Legal basis: consent.

E) Analytics (GA4)

To improve our website based on anonymous data.

Legal basis: consent.

F) Marketing – gentle remarketing (Google Ads)

Shown only when you provide consent.

Legal basis: consent.

4. Data Retention

CRM – bookings & client history

We keep this data for up to 36 months, then securely delete or anonymise it.

E-shop orders

10 years (legal accounting requirement).

Newsletter

Until consent is withdrawn.

Analytics & cookies

According to your cookie preferences.

5. Data Recipients

  • TANMAYA® team (limited scope)
  • external accounting
  • Shoptet
  • webhosting provider
  • Google Ireland Ltd.
  • Cookiebot / CookieYes
  • technical administration & CRM

We never share data with third parties for their own marketing.

6. Data Transfer Outside the EU

Google services may transfer data to the USA.

This transfer is protected by EU Standard Contractual Clauses (SCCs).

7. Your Rights

You have the right to:

  • access your data
  • request correction
  • request deletion
  • restrict processing
  • withdraw consent
  • object
  • lodge a complaint with the Czech Data Protection Authority (ÚOOÚ)

Contact: management@tanmaya.cz

8. Data Security

We protect your information with the same care as your body during a massage:

  • confidentiality
  • restricted access
  • secured systems
  • encryption
  • modern protective measures

9. Contact

  • TANMAYA® – Tantra masáže Praha s.r.o.
  • E-mail: management@tanmaya.cz

These principles protect your trust and the relationship we are building together.

Effective from: 1 January 2025