The company Tantra masáže Praha s. r. o. – TANMAYA®
with registered office at Grafická 1216/25, Praha 5 - Smíchov, 150 00, Czech Republic
Company Identification Number: 24688142, VAT ID: CZ24688142
Tel: +420 603 185 066
E-mail: obchod@tanmaya.cz
The company is registered in the Business Register maintained in Prague, Section C, File 166187.
These Terms and Conditions apply to:
1.1. These terms and conditions (hereinafter referred to as "Terms and Conditions") of the business company Tantra masáže Praha s. r. o. – TANMAYA®, with its registered office at Grafická 1216/25, Prague 5 - Smíchov, 150 00, Identification Number: 24688142, registered in the Business Register maintained in Prague, Section C, File 166187 (hereinafter referred to as the "Intermediary"), govern the mutual rights and obligations of the contracting parties arising in connection with: a) the mediation of concluding a service provision contract between independent service providers and another natural or legal person, b) the direct provision of selected services by the Intermediary, and c) the sale of gift vouchers and coupons, namely through the Intermediary's websites.
1.2. For the purposes of these Terms and Conditions, the following definitions apply: a) "Customer" means a natural or legal person who orders a service, reservation, or gift voucher, b) "Provider" means an independent natural person or a business-conducting natural or legal person who provides massage or similar services at the TANMAYA® premises, c) "Service" means in particular tantric massage, wellness massage, relaxation or spa ritual, bath, course, workshop, or other related service offered on the Intermediary's websites, d) "Gift Voucher" or "Coupon" means a document entitling the holder to utilize a service or services to the extent specified therein, e) "Web Interface" means the web interface located at the internet address www.tantramasaze.com or, in the case of gift vouchers, also at the internet address https://obchod.tantramasaze.com.
1.3. Through the Web Interface, the Intermediary primarily mediates the conclusion of contracts for the provision of massage and similar services between Customers and individual Providers. The Intermediary also directly provides certain services, particularly baths and courses, for which the Intermediary is explicitly listed as the Provider. Before concluding a contract, the Customer is always informed whether a specific service is provided directly by the Intermediary or by an independent Provider.
1.4. In the case of massage services, wellness massages, and other similar services provided by individual Providers, the service provision contract is formed between the Customer and the specific Provider. The Intermediary acts in the conclusion of these contracts in the name and on behalf of the respective Provider, if authorized by the given Provider.
1.5. In the case of services provided directly by the Intermediary, the service provision contract is formed directly between the Customer and the Intermediary.
1.6. The identity of the specific Service Provider is not published in the Web Interface. The Customer acknowledges that the Provider's identity will be disclosed individually before the provision of the service, to the extent necessary for its proper realization.
1.7. The Terms and Conditions further govern the rights and obligations of the contracting parties when using the Intermediary's website located at www.tantramasaze.com and the e-shop located at https://obchod.tantramasaze.com (hereinafter collectively referred to as the "Website") and other related legal relationships.
1.8. Provisions deviating from the Terms and Conditions may be agreed upon in the mediation contract, in the service provision contract, or in another individual agreement. Deviating agreements shall take precedence over the provisions of the Terms and Conditions.
1.9. The provisions of the Terms and Conditions are an integral part of the mediation contract, the service provision contract, and the contract for the purchase of a gift voucher. The contract and the Terms and Conditions are drawn up in the Czech language. The contract can be concluded in the Czech language.
1.10. The wording of the Terms and Conditions may be changed or supplemented by the Intermediary. This provision does not affect the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.
1.11. This web presentation is an information and reservation interface and, in the e-shop section, also an online store.
1.12. These Terms and Conditions do not apply to cases where a person intending to order a service or purchase a gift voucher acts within the scope of their business activity when ordering, unless explicitly agreed otherwise.
1.13. Costs incurred by the Customer when using remote communication means in connection with the conclusion of the contract (in particular, costs of internet connection and telephone calls) shall be borne by the Customer themselves; these costs do not differ from the standard rate.
2.1. The Web Interface contains an overview of services for which the Intermediary mediates provision or which the Intermediary provides directly, as well as an overview of gift vouchers offered for sale, including the prices of individual services and vouchers. Prices are listed including value-added tax (VAT), if applicable, and all related fees, unless explicitly stated otherwise. The offer of services and gift vouchers and the prices thereof remain valid for as long as they are displayed in the Web Interface. This provision does not limit the Intermediary's ability to negotiate terms individually.
2.2. All offers of services and gift vouchers placed in the Web Interface are non-binding, and the Intermediary is not obliged to conclude a mediation contract, a service provision contract, or a gift voucher purchase contract.
2.3. The Web Interface also contains information about costs associated with the delivery of gift vouchers. Information about delivery costs stated in the Web Interface applies only to cases where gift vouchers are delivered within the territory of the Czech Republic, unless stated otherwise.
2.4. To order a service, reservation, or gift voucher, the Customer shall fill out the order form in the Web Interface. The order form contains, in particular, information about: a) the ordered service or gift voucher, b) the chosen Provider, if such choice is enabled within the order, c) the method of payment, d) details regarding the requested delivery method of the gift voucher, if relevant, e) the Customer's contact details, f) any costs associated with delivery, (hereinafter collectively referred to as the "Order").
2.5. Before sending the Order, the Customer is allowed to check and change the data entered into the Order, including with regard to the Customer's ability to identify and correct errors made during data entry. The Customer sends the Order to the Intermediary by clicking the relevant button to submit the Order. The data provided in the Order are considered correct by the Intermediary. Immediately upon receipt of the Order, the Intermediary shall confirm receipt to the Customer via e-mail to the Customer's e-mail address specified in the Order (hereinafter referred to as the "Customer's E-mail Address").
2.6. Any contract concluded through the Web Interface is archived by the Intermediary in electronic form for the period necessary under relevant legal regulations and is not publicly accessible. Upon the Customer's request, it may be made available to the Customer, unless prevented by legal or contractual restrictions.
2.7. Depending on the nature of the Order (in particular the type of service, price, expected operational requirements, chosen date, delivery method), the Intermediary is always entitled to request additional confirmation of the Order from the Customer, for example in writing or by telephone.
2.8. The mediation contract between the Customer and the Intermediary is formed at the moment the Order confirmation is delivered by the Intermediary to the Customer, unless provided otherwise below.
2.9. If the Customer selects a specific Provider within the Order and the Intermediary confirms this choice, a service provision contract between the Customer and that Provider is formed simultaneously with the Order confirmation, through the Intermediary acting in the name and on behalf of the Provider.
2.10. If a specific Provider is not selected at the time of the Order, the Intermediary undertakes to mediate the conclusion of a service provision contract between the Customer and a chosen Provider without undue delay following subsequent communication with the Customer, provided the service is provided by an independent Provider.
2.11. For services provided directly by the Intermediary, the service provision contract between the Customer and the Intermediary is formed at the moment of Order confirmation by the Intermediary.
2.12. The Customer acknowledges that the Intermediary is not obliged to conclude a contract, particularly with persons who have previously significantly breached any contract or the Intermediary's or Provider's Terms and Conditions.
2.13. The Customer agrees to the use of remote communication means when concluding the contract. Contractual documentation is sent to the Customer's E-mail Address, unless agreed otherwise.
2.14. The Intermediary shall provide the Customer with confirmation of the conclusion of the contract in text form within a reasonable time after its conclusion, but no later than before the start of the service provision or before the delivery of the gift voucher, unless confirmation was already provided to the Customer earlier. The confirmation includes the Terms and Conditions and, where applicable, other information required by legal regulations, if not already provided to the Customer before the conclusion of the contract.
2.15. If the service is to be provided before the expiry of the period for withdrawal from the contract, the Customer explicitly agrees to the commencement of performance before the expiry of this period and acknowledges the consequences of this consent for the creation, limitation, or termination of the right to withdraw from the contract to the extent stipulated by legal regulations.
2.16. The gift voucher, coupon, or confirmation of its issuance serves primarily as proof of receipt of the Order, and potentially also receipt of payment, and entitles the holder to utilize the service under the conditions further specified in these Terms and Conditions.
3.1. The price of the service, the price of the gift voucher, and any costs associated with the delivery of the gift voucher may be paid by the Customer to the Intermediary in the following ways: a) in cash at the Intermediary's premises at Grafická 1216/25, Prague 5 - Smíchov, 150 00 (entrance from Na Čečeličce 5 street), b) in cash on delivery (COD) at the place designated by the Customer in the Order, if this option is offered, c) by wire transfer to the Intermediary's account, d) via an online payment method offered in the Web Interface.
3.2. Along with the price of the service or the price of the gift voucher, the Customer is also obliged to pay the Intermediary the costs associated with the delivery of the gift voucher, if they are not already included in the price.
3.3. In the case of payment in cash or payment on delivery, the price is payable upon receipt of the gift voucher or upon payment for the service, unless agreed otherwise.
3.4. In the case of a wire transfer, the Customer is obliged to pay the price together with the variable symbol of the payment, if assigned. The Customer's obligation to pay the price is fulfilled at the moment the relevant amount is credited to the Intermediary's account.
3.5. Any discounts on the price provided by the Intermediary to the Customer cannot be combined with each other, unless explicitly stated otherwise.
3.6. In the case of services provided by independent Providers, the Intermediary may receive the paid price of the service or the price of the gift voucher into its own account and hold it until the service is provided. After the service is provided, the Intermediary shall pay the price to the respective Provider in accordance with the contractual relationship between the Intermediary and the Provider. For the Intermediary's activities, the Intermediary is entitled to a commission, which is paid by the Provider, not the Customer.
3.7. If the Customer concludes a service provision contract with a specific Provider, the proper accounting and tax document shall be issued to the Customer by the entity that is the actual Provider of the service. For services provided directly by the Intermediary, the document shall be issued by the Intermediary.
3.8. The Intermediary is entitled to require a deposit or full payment of the price of the service, reservation, or gift voucher in advance.
3.9. If the price of a service or gift voucher is listed in the Web Interface clearly incorrectly due to a technical error or administrative mistake, the Intermediary is not obliged to conclude a contract at such a clearly incorrect price. The Intermediary shall inform the Customer of this fact without undue delay.
4.1. If the contract is concluded using means of distance communication, the Customer who is a consumer has, in accordance with Section 1829(1) of the Civil Code, the right to withdraw from the contract without giving any reason within fourteen (14) days from the date of conclusion of the contract, in the case of a service provision contract, or from the date of receipt of the gift voucher, in the case of a contract for the delivery of a gift voucher in physical form.
4.2. Notice of withdrawal from the contract must be sent to the Intermediary within the period specified in Art. 4.1. of these Terms and Conditions, specifically to the address of the Intermediary's premises or to the Intermediary's e-mail address obchod@tanmaya.cz. For withdrawal, the Customer may also use the model withdrawal form, which can be downloaded here. The period is considered maintained if the withdrawal notice is sent before it expires.
4.3. In the event of withdrawal from the contract pursuant to Art. 4.1. of the Terms and Conditions, the Intermediary shall return the funds received from the Customer within fourteen (14) days of withdrawal, in the same manner as they were received, unless the Customer specifies otherwise. If the subject of the contract is a physical gift voucher, the Intermediary is not obliged to return the funds before the Customer returns the gift voucher or proves that it has been sent back to the Intermediary.
4.4. If the Customer withdraws from the contract, the Customer shall bear the costs associated with the return of the physical gift voucher.
4.5. If the Customer explicitly requests that the provision of the service begins before the expiry of the withdrawal period and the service is fully provided within this period, the Customer acknowledges that in such a case, the right to withdraw from the contract expires.
4.6. If the service was only partially provided before the expiry of the withdrawal period based on the Customer's explicit request, the Customer is obliged, in the event of withdrawal, to pay a proportional part of the price for the performance provided up to the moment of withdrawal, provided that legal regulations permit this.
4.7. The Customer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible to withdraw from, among others, a contract: a) for the provision of services, if they have been fulfilled with their prior explicit consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before the conclusion of the contract that in such a case they do not have the right to withdraw from the contract, b) for the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the entrepreneur's will, c) for the delivery of goods modified according to the consumer's wishes or for their person, d) for the delivery of perishable goods or goods subject to rapid wear or obsolescence, e) for the delivery of goods in a sealed package which the consumer has removed from the package and which cannot be returned for hygienic reasons, f) for the delivery of an audio or video recording or a computer program if the consumer has broken their original packaging, g) for the delivery of newspapers, periodicals, or magazines, h) for the delivery of digital content if it was not delivered on a tangible medium and was delivered with the consumer's prior explicit consent before the expiry of the withdrawal period and the entrepreneur informed the consumer that in such a case they do not have the right to withdraw from the contract.
4.8. The Intermediary reserves the right to cancel an order if the service or gift voucher can no longer be provided, delivered, or secured under the offered conditions, or if the conditions of their provision have significantly changed and the Customer does not accept these changes before the contract is formed. The Intermediary shall inform the Customer of such a situation. If part or all of the order has been paid for, the funds will be returned to the Customer.
5.1. A gift voucher entitles its holder to utilize the service or services specified on the voucher, in the value or scope stated therein, for the duration of its validity.
5.2. Unless stated otherwise on the gift voucher or in the Web Interface, a gift voucher is valid for a period of twelve (12) months from the date of its issuance.
5.3. A gift voucher is transferable, unless stated otherwise on the voucher or in special conditions.
5.4. A gift voucher cannot be exchanged for monetary compensation, even in part. Any unused part of the nominal value may only be used in a manner permitted by the Intermediary during reservation or utilization of the service.
5.5. For the purpose of utilizing the service, the Customer or holder of the gift voucher is obliged to contact the Intermediary or follow the instructions provided on the Website or the gift voucher and reserve a date for the service utilization sufficiently in advance. The Intermediary recommends scheduling a date no later than one (1) month before the expiry of the gift voucher's validity.
5.6. In the event that the Customer or voucher holder does not utilize the service within the validity period of the gift voucher, the right to utilize the service expires upon the lapse of this period without any right to compensation. This does not affect the right of the Intermediary or Provider to charge a fee for mediation or administration to the extent permitted by legal regulations and these Terms and Conditions.
5.7. A gift voucher may be delivered: a) in electronic form to the Customer's e-mail address, b) in physical form by personal pickup or by sending via a postal or courier service provider.
5.8. The method of delivery of the gift voucher is determined by the Intermediary, unless stipulated otherwise in the contract. If the delivery method is agreed upon based on the Customer's request, the Customer bears the risk and any additional costs associated with this delivery method.
5.9. In the event that, for reasons on the Customer's part, it is necessary to deliver the gift voucher repeatedly or by a method other than that specified in the order, the Customer is obliged to pay the costs associated with repeated delivery or costs associated with the different delivery method.
5.10. Upon receipt of a physical gift voucher from the carrier, the Customer is obliged to check the integrity of the shipment's packaging and, in the event of any defects, notify the carrier immediately. If the packaging is found to be breached, indicating unauthorized entry into the shipment, the Customer does not have to accept the shipment from the carrier.
5.11. Failure to accept a cash-on-delivery (COD) shipment does not constitute cancellation of the order or withdrawal from the contract. In such a case, a breach of contractual obligation by the Customer occurs, and the Intermediary is entitled to demand reimbursement of the costs incurred, consisting primarily of the shipping price, packaging material, and administrative costs. Debts arising from the non-payment of these costs may be referred for collection.
6.1. The Customer is obliged to arrive for the reserved appointment on time and in a condition that allows for the proper and safe provision of the service.
6.2. Cancellation of a reservation more than forty-eight (48) hours before the agreed time is free of any cancellation fee, unless explicitly stated otherwise.
6.3. Cancellation of a reservation less than forty-eight (48) hours before the agreed time creates an obligation to pay a cancellation fee amounting to fifty percent (50%) of the price of the reserved service, unless determined otherwise in an individual case.
6.4. Cancellation of a reservation less than twenty-four (24) hours before the agreed time or failure to appear for the agreed appointment without an excuse (no-show) creates an obligation to pay a cancellation fee amounting to one hundred percent (100%) of the price of the reserved service. A no-show is considered as full utilization of the service or as use of the respective gift voucher.
6.5. If the Customer arrives late for the reserved appointment, the duration of the service provision is generally not extended by the duration of the delay. In the event of a delay longer than fifteen (15) minutes, the Intermediary or Provider reserves the right to shorten the service without any right to compensation.
6.6. The Intermediary reserves the right to individually assess exceptional situations, particularly sudden health reasons, serious family events, or other extraordinary circumstances, and to waive the cancellation fee in whole or in part depending on the circumstances.
6.7. The Intermediary or Provider reserves the right to change the agreed appointment time in the event of unpredictable operational, technical, or personnel circumstances. In such a case, the Customer will be offered an alternative date or another appropriate solution.
7.1. The rights and obligations of the contracting parties regarding complaints and liability for defects are governed by relevant generally binding legal regulations, in particular the Civil Code and the Consumer Protection Act. A complaint, including the removal of a defect, must be settled without undue delay, no later than thirty (30) days from the date of its filing, unless the parties agree on a longer period.
7.2. The Customer is entitled to file a complaint regarding a service without undue delay after discovering the facts establishing the reason for the complaint, preferably within seven (7) days from the provision of the service. Later filing of a complaint does not preclude its assessment but may make it more difficult to prove its justification.
7.3. The Customer is obliged to communicate any reservations regarding the course of the service, particularly regarding the intensity of pressure, ambient temperature, temperature of aids (e.g., lava stones), or other subjective aspects of the service, immediately and directly to the Provider during the service so that immediate remedy can be arranged. Subsequent filing of these reservations after the completion of the service generally does not constitute a justified complaint if the Customer did not allow the Provider to make a reasonable remedy during the service.
7.4. A complaint regarding a service provided by an independent Provider can be filed: a) directly with the given Provider, or b) through the Intermediary at the e-mail address obchod@tanmaya.cz or at the address of the premises.
7.5. A complaint regarding a service provided directly by the Intermediary can be filed with the Intermediary.
7.6. The Intermediary is obliged to settle a complaint regarding a gift voucher without undue delay, no later than thirty (30) days from the date of its filing, unless the parties agree on a longer period. In the event of a justified complaint regarding a gift voucher, the Intermediary is obliged to ensure a remedy, which may consist in particular of providing an alternative service, a refund of the amount paid, or another appropriate solution.
7.7. In the event of a justified complaint, the Customer may be provided, in particular, with an alternative service, a reasonable discount on the price, or another appropriate solution according to the nature of the matter and the agreement of the parties.
7.8. Complaints regarding a gift voucher as a physical or electronic performance are assessed proportionally according to the nature of the alleged defect.
7.9. When a complaint is filed, the relevant entity with which the complaint was filed shall issue the Customer a confirmation of receipt of the complaint, stating the date the complaint was filed, its content, and the requested method of settlement, if possible given the nature of the complaint.
7.10. The relevant entity shall issue the Customer a confirmation of the settlement of the complaint, stating the date and method of settlement, or potentially a written justification for the rejection of the complaint.
8.1. This article governs the special conditions for the reservation and utilization (redemption) of services paid for with a gift voucher. Reservations for services paid for with a gift voucher can be made by telephone or e-mail. When making a reservation, the Customer is obliged to provide the gift voucher number; a reservation cannot be made without providing this number.
8.2. The Customer acknowledges that they are obliged to notify any cancellation of a reservation in writing (by e-mail) in accordance with the cancellation policy specified in these Terms and Conditions.
Cancellation of a reservation:
In the event of a timely cancellation, the Customer may be offered an alternative appointment date.
8.3. The Customer is obliged to hand over the physical gift voucher to the Provider before the service begins. If the voucher is not presented, the Customer is obliged to pay for the service on-site. If a valid voucher is subsequently provided within 5 days, the paid amount will be refunded to the Customer.
8.4. In the event of the loss of a physical gift voucher, the service cannot be provided due to the risk of misuse by a third party. This provision does not apply to electronic vouchers.
8.5. The standard validity of a gift voucher is 12 months from the date of purchase, unless stated otherwise. For vouchers purchased as part of promotional offers, the validity period may be shorter; this fact is always stated in the product description and in the confirmation e-mail.
8.6. The Customer is obliged to utilize the service within the voucher's validity period. Following an individual assessment, the Intermediary may recognize up to 50% of the voucher's value for up to 30 days after its expiry. All communication takes place in writing via e-mail at: objednavky@tanmaya.cz
8.7. Upon the Customer's request, the validity of a voucher may be extended before its expiry under the following conditions:
Vouchers with shortened validity (e.g., promotional offers) can be extended by a maximum of 6 months for a fee of 1,000 CZK. A voucher cannot be extended after its validity has expired.
9.1. The TANMAYA® space is created as a calm, discreet, safe, and respectful environment intended for relaxation, bodywork, conscious touch, massage, wellness, therapeutic, and educational purposes.
9.2. The Customer is obliged to use the premises properly, gently, and in accordance with their purpose, to respect the instructions of the Provider or staff, and to respect the nature of the space as a calm and safe environment.
9.3. The maximum number of persons present in the Spa area or massage room is two (2) persons, unless explicitly agreed otherwise. Any additional person is only possible by prior arrangement and for a surcharge according to the current price list or individual agreement. Exceeding the maximum number of persons without the Intermediary's consent is considered a breach of the Terms and Conditions.
9.4. The premises are not intended for parties, celebrations, mass events, or any other use that does not correspond to its nature and purpose.
9.5. The following are expressly prohibited on the premises: a) the provision of sexual services for payment or any other commercial sexual conduct, b) any illegal activity, c) the use of narcotic and psychotropic substances or being present under their obvious influence, d) aggressive, coercive, humiliating, or otherwise inappropriate behavior, e) conduct that could damage the good name of the Intermediary, the TANMAYA® brand, the Providers, or the premises themselves.
9.6. The Customer acknowledges that the services provided at the TANMAYA® premises are not sexual services.
9.7. Any inappropriate behavior, particularly sexual advances, pressure, failure to respect the Provider's boundaries, or aggressive or manipulative conduct, is grounds for the immediate termination of the service without the right to a refund.
9.8. The Provider or Intermediary has the right to refuse to start a service or to terminate an ongoing service at any time if they do not feel safe, if the Customer breaches these Terms and Conditions, if there is a suspicion of illegal activity, or if it is not possible to provide the service safely and properly. In such a case, the Customer is not entitled to a refund of the service price or any part thereof.
9.9. The price for renting the premises, if the space is ordered as a separate service, may include standard cleaning, clean linens, and the use of basic aids and equipment according to the description of the specific room on the Website. The equipment of the premises corresponds to the presentation provided on the website www.tantramasaze.com, where the equipment of individual rooms is specified.
9.10. The reservation time starts and ends according to the agreed appointment. In the event of operational needs, time is reserved between individual bookings for cleaning and preparation of the space; this time is not part of the reservation duration.
9.11. The Customer undertakes to maintain discretion and respect the privacy of the space, other clients, Providers, and staff. Taking photographs, audio recordings, or video recordings is only possible with the express consent of the Intermediary.
9.12. The Customer is liable for damages caused to the equipment or facilities of the premises and is obliged to compensate for them.
10.1. The specific Provider is responsible for the course, professional execution, and quality of the service provided by an independent Provider.
10.2. The Intermediary bears no liability for the course, quality, or consequences of the services provided by individual Providers, nor for any harm caused by their activities, unless otherwise stipulated by legal regulation.
10.3. For services provided directly by the Intermediary, the Intermediary is liable for the course of the service to the extent stipulated by legal regulations and these Terms and Conditions.
10.4. The Customer utilizes the services consciously and at their own risk. The Customer is obliged to inform the Provider or the Intermediary about their health status, contraindications, limitations, or other facts that may affect the safe provision of the service. Withholding essential health information may lead to a refusal of service and excludes the liability of the Provider or the Intermediary for any resulting consequences.
10.5. Services provided at the TANMAYA® premises do not replace medical care, medical examination, or treatment.
10.6. Neither the Intermediary nor the Provider bears liability for the Customer's left-behind, lost, or damaged personal belongings, unless the damage was demonstrably caused by their fault.
10.7. The Customer is responsible for their personal belongings throughout their stay on the premises. It is recommended not to leave valuables unattended.
11.1. The Customer acknowledges that the software and other components forming the Web Interface (including texts, photographs, videos, graphics, service names, and other elements of the TANMAYA® brand) are protected by copyright and other intellectual property rights.
11.2. The Customer undertakes not to perform any activity that could enable them or third parties to interfere unauthorizedly with the Web Interface or use it without authorization.
11.3. When using the Web Interface, the Customer is not entitled to use mechanisms, software, or other procedures that could have a negative impact on the operation of the Web Interface. The Web Interface may only be used to an extent that is not to the detriment of the rights of other customers and is in accordance with its intended purpose.
11.4. The Intermediary is not bound by any codes of conduct in relation to the Customer, unless explicitly stated otherwise.
11.5. The Customer acknowledges that the Intermediary bears no liability for errors arising from third-party interference with the Website or as a result of using the Website contrary to its intended purpose.
11.6. If the Customer does not collect a physical gift voucher, a claimed voucher, or another document within thirty (30) days from the Intermediary's request for collection, a reasonable storage fee or administrative fee may be charged after this period, provided it is justified given the nature of the matter.
12.1. Regarding the protection and processing of the Customer’s personal data and the sending of commercial communications, separate personal data protection terms and related information published on the Intermediary’s website shall apply.
12.2. The Intermediary may ascertain your satisfaction with the purchase of gift vouchers or service orders through e-mail questionnaires within the "Ověřeno zákazníky" (Verified by Customers) program or similar tools, if the e-shop is involved in them. These questionnaires may be sent after a purchase or order is made, unless you opt out of receiving them. The processing of personal data for these purposes is carried out on the basis of the Intermediary’s legitimate interest consisting of measuring customer satisfaction. You may object to the sending of these questionnaires at any time.
12.3. When sending questionnaires, the Customer’s personal data is not transferred to third parties for their own purposes, except in cases where it is necessary for the technical provision of the given service.
13.1. Unless agreed otherwise, all correspondence related to the contractual relationship may be delivered to the other contracting party by e-mail, through a data box (datová schránka), or in person.
13.2. Delivery to the Customer shall be made to the e-mail address specified in their order or in their user account, if established.
13.3. A message is considered delivered: a) in the case of delivery by e-mail, at the moment of its receipt by the incoming mail server, b) in the case of delivery via a data box, at the moment the authorized person logs into the data box, but no later than the tenth (10th) day from the date the message was delivered to the data box, c) in the case of delivery in person, at the moment the message is received by the addressee, d) in the case of delivery in person, also by the refusal to accept the message, if the addressee refuses to accept it.
13.4. The Customer is obliged to continuously check their e-mail and data box, if they use one.
14.1. In the event that a consumer dispute arises from the contract between the Intermediary and the Customer (as a consumer), which cannot be resolved by mutual agreement, the Customer may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is:
Česká obchodní inspekce (Czech Trade Inspection Authority),
Ústřední inspektorát – oddělení ADR (Central Inspectorate – ADR Department),
Štěpánská 15, 120 00 Praha 2,
e-mail: adr@coi.gov.cz,
website: www.coi.cz.
14.2. Supervision of compliance with obligations under consumer protection legal regulations is exercised by the Czech Trade Inspection Authority (Česká obchodní inspekce).
15.1. If the relationship related to the use of the Website or the legal relationship established by the contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
15.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, a provision whose meaning comes as close as possible to the invalid provision shall replace it. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
15.3. Amendments and supplements to the contract or the Terms and Conditions require written form, unless otherwise stipulated by legal regulation or agreement of the parties.
15.4. Contact details of the Intermediary: delivery address Grafická 1216/25, Prague 5 - Smíchov, 150 00, e-mail address obchod@tanmaya.cz, telephone +420 603 185 066.
15.5. The Terms and Conditions are available on the Intermediary's website and are sent to the Customer or otherwise made available in text form no later than together with the confirmation of the conclusion of the contract.
15.6. These Terms and Conditions shall take effect on the day of their publication.
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